FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the WonderLovePlay Help Center! Here you will find answers to the most common questions about our products, shipping, orders, and returns.

🚚 SHIPPING & DELIVERY

1. Do you offer Free Shipping?

Yes, 100% Free Shipping! We offer free standard tracked shipping on ALL orders worldwide with no minimum purchase required.

2. How long will it take to receive my order?

Because we ship directly through our international logistics partners to ensure quality control, our standard delivery times are generally 7–15 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email.

3. What if my package is lost or tracking stops updating?

If your tracking information has not been updated for more than 30 business days, or if the carrier confirms the package is lost, please reach out to us at admin@wonderloveplay.com. We will immediately issue a full refund or send you a free replacement.

🛍️ ORDERS & CANCELATIONS

1. Can I cancel or modify my order after placing it?

We process orders quickly to ensure fast delivery! If you need to cancel or change your order, please email us within 2 hours of placing it. Once an order enters our fulfillment system, it cannot be canceled or modified.

2. What if I entered the wrong shipping address?

Please contact us immediately at admin@wonderloveplay.com within 2 hours of placing your order. Please note: We are not responsible for delivery failures caused by incorrect or incomplete addresses provided at checkout.

🔄 RETURNS & REFUNDS

1. What if my item arrives damaged, defective, or incorrect?

Your satisfaction is our top priority! If your product arrives damaged or defective, please contact us within 30 days of arrival at admin@wonderloveplay.com with:

• Your Order Number

• Clear photos or videos showing the issue

Once verified, we will send a free replacement or issue a full refund without requiring you to return the damaged item!

2. What is your return policy for EU customers (Right of Withdrawal)?

In accordance with EU law, European Union residents have the right to cancel or withdraw their order within 14 days of receiving the goods without giving any reason.

• To initiate a return: Email us at admin@wonderloveplay.com with your order number and photos of the item in its original packaging.

• Unauthorized returns sent back without prior email contact will not be accepted. Buyers are responsible for return shipping costs unless the item is defective upon arrival.

3. Do you accept returns for "Change of Mind"?

Due to the international nature of our fulfillment center, we do not accept general returns or refunds due to buyer's remorse or accidental ordering once shipped (except for EU residents exercising their statutory 14-day Right of Withdrawal).

🧸 PRODUCTS & SAFETY

1. Are WonderLovePlay wooden toys safe for toddlers?

Yes, absolutely! Our toys are crafted from high-quality, eco-friendly natural wood and finished with non-toxic, child-safe paints. They are designed to support Montessori play and early learning safely.

2. How do I clean and care for wooden toys?

Gently wipe the toys with a clean, slightly damp cloth. Avoid soaking wooden toys in water or using harsh chemical cleaners, as this may damage the natural wood texture and paint finish.

📩 STILL HAVE QUESTIONS?

We are here to help! Feel free to reach out to our support team at admin@wonderloveplay.com, and we will respond within 24 business hours.